We are excited for your horse(s) to get started on Wellpride and feel the full benefits of this exceptional equine omega-3 supplement!
Before you place your order, however, please familiarize yourself with these Order Policies:
Wellpride is a perishable food product. It is therefore not eligible for returns or exchanges, except in the case of damaged products, or in the event that you qualify for our picky eater reassurance policy (please see below).
If you receive a damaged shipment (for example: a leaky bottle), please contact us within 15 days of receiving your order to arrange an exchange or a refund. Refunds will be issued to the original method of payment. If the original method of payment is not available, we will issue a credit to your customer account that is redeemable on any future purchase.
If you receive a damaged product, we may request a photograph. In some instances, we may also ask customers to return unsatisfactory items so that we can learn more about what went wrong. In those cases, we will send you mailing labels to affix to your package, making returns as simple and painless as possible.
Please do not return items without prior authorization.
Picky Eater Reassurance Policy
From our 15+ years of experience, we are confident that your horse will love Wellpride. But, in the rare event that your horse doesn’t want to eat it, we will refund your first bottle, no questions asked.
Please note that this refund can only be applied to orders for 1 bottle of Wellpride the first time you purchase from us. To receive a refund, please contact us within 15 days of receiving your order.
Subscription Cancellation & Changes
If you purchase a Wellpride subscription, you will continue to receive the product and be automatically billed for it at the shipping interval you have selected. You may cancel, postpone or adjust your subscription shipping date at any point as long as you make the changes before your order bills.
We will send you a reminder email 7 days in advance of your upcoming billing date as a courtesy; however, we cannot be held accountable if this reminder email is not read or received by you. Your upcoming billing date can be confirmed at any time by logging into your account or by contacting us.
If you need to make any changes to your subscription, please contact us via phone or email, or log into your account.
Late Cancellation Policy
You can cancel, postpone, or place your Wellpride subscription on hold at any time without incurring any additional charges, as long as you make the necessary changes before the order bills.
After an order has been processed, however, it becomes both expensive and time consuming for our team to make adjustments. For this reason, if you wish to make any of these changes after your order has already been processed but not yet shipped, you have two options:
- You can request an alternative shipping date for us to send your subscription order. If you choose this option, we will simply hold the funds and apply them to the order shipping on the new date.
- We can refund your order with a 20% late cancellation fee to cover the associated processing and handling expenses. The 20% fee will be deducted from the order total when we refund the money to your credit card.
Please note that if your order has already shipped, we will not be able to make any changes at that point.
We take pride in providing you with a high quality omega supplement for your horse. If you have questions about Wellpride, or our Omega3 Innovations products, please give us a call at 866.414.0188 or email us at email@example.com.